Privacy Policy

 B's Ergogenic Shop, and its affiliates ("B's Ergogenic Shop” “we,” “our” or “us”) are committed to respecting your privacy. This Privacy Policy (this “Privacy Policy”) applies to information (including personal information) that we collect (1) via any of our websites , mobile applications, e-mails, applications, products or services (including any we make available via third-party platforms or websites, including social media platforms), including when you use, access, download, install or otherwise interact with any of the foregoing, (2) when you interact with us, including customer services or in our stores, (3) when you participate in our promotions, loyalty programs, customer research or surveys ((1) – (3), collectively, “Services”), or (4) from third parties.

 

Please read this Privacy Policy carefully, as it will tell you:

•    what information we collect about you and your use of our Services;
•    how we collect, use, share and protect your information;
•    the choices you have regarding your information;
•    and other policies and procedures regarding our handling of your information.

By accessing, using or otherwise interacting with any of our Services, you agree that you fully understand and consent to this Privacy Policy and all other terms relevant to your use of any of our Services, including our term of use.
 

INFORMATION WE COLLECT

We may collect the following categories of your personal information:

•    identifiers, such as your name, e-mail address, mailing address and phone number;
•    online activity information, such as your browsing history, reviews and comments you post on our websites, social media posts on our pages or about our products and services, and Internet Protocol (“IP”) address;
•    Purchase history and Account information, such as account logins, records of interactions with our employees, reviews and comments you submit to us, and purchase histories;
•    general demographics, such as your birth month;
•    location information that you provide or that we collect via your device, subject to your settings;
•    inferences regarding preferences or other characteristics;
•    and audiovisual information, such as CCTV.

We collect such information from a variety of sources, including:

From You: We collect information that you voluntarily provide, including information that we request to support your use of the Services and information that you provide in any postings, messages, comments or forums within the Services. If you send an e-mail to us, we will collect your e-mail address and all of the e-mail’s content, including attachments. If you purchase a product or service through the Services, our third-party payment processors will collect the billing and financial information they need to process your charges, which may include your postal address, e-mail address and financial information. We use CCTV in our stores for security, crime prevention and investigative purposes. Please note that this Privacy Policy does not protect business ideas or concepts you send to us. If you want to keep business ideas or concepts private, please do not send them to us.

From Your Device: We may collect information about the devices you use to access the Services, including mobile network information and information about the device’s interaction with our Services, hardware model, operating system and version, IP address and other unique device identifiers, and information about how you use our Services, including your language, access times and browser types. 

From Cookies and Similar Technologies: We collect certain information automatically when you access the online Services. The information we collect includes log information, which your Internet browser automatically sends whenever you visit a website on the Internet. Our servers automatically record this log information, which may include your Internet request, IP address, browser type, browser language, and the date and time of your request. We and certain third parties deploy web cookies (both first-party and third-party) and similar technologies on our Services, such as pixel tags and beacons (collectively, “Cookies”), that may uniquely identify your browser. Cookies help us and third parties learn about how you use the Services, keep track of your interests and preferences, recognize you as a return visitor to our online Services, deliver content specific to your interests, identify when you open emails we send, and improve the functionality of our Services. Some third parties may use Cookies on our online Services to learn about your activities over time and across various websites. You can configure your browser to alert you when a site is attempting to send you a web Cookie. You can decline the collection of certain web Cookies in most browsers. If you set your browser to decline web Cookies, some features of the Services may not work properly. Consult your browser’s “Help” function for more information. We and third parties may use information collected via Cookies to deliver advertisements on our online Services and other websites about goods and services that may be of interest to you.

We use Remarketing with Google Analytics, Google Display Network Impression Reporting, certain Integrated Services and Google Analytics Demographics and Interest Reporting. For more information and to opt out of these specific services, please visit here.

From Social Media Platforms and Other Third Parties: We may obtain information about you or your use of the Services from our advertisers, social media platforms (such as your posts that mention us), web hosting providers, analytics providers, other consumers (for example: when other customers buy you a gift, they may provide us with your name, e-mail address and other personal information), and other third parties. The information we obtain from such third parties may depend on your account/privacy settings with those third parties and the third parties’ respective privacy policies.
 

HOW WE USE AND DISCLOSE YOUR INFORMATION

We and our partners and authorized service providers may use your information in several ways, including:

•    to furnish you with requested products or services;
•    to secure, maintain and communicate regarding your transactions or accounts;
•    to verify identity or enforce age restrictions;
•    to send you communications regarding products, services, upcoming events, advertising, special offers or promotions from us or our partners;
•    to learn about your interests and those of other consumers;
•    to process your payments;
•    to assist us and our partners in marketing and advertising our products and services and those of other businesses;
•    to administer promotions that we may offer;
•    to learn about how you interact with and use the Services, including by linking your activity across the devices you may use;
•    to improve the content and functionality of our Services;
•    to customize the content of communications and advertisements you receive from us and our partners and authorized service providers;
•    to report incidents regarding the health or safety of our customers or employees;
•    as required by law, such as to comply with a subpoena or similar legal process, or to exercise or defend our legal rights;
•    and when we believe in good faith that use or disclosure is necessary to protect our rights or the rights of you or others, investigate fraud, infringement or misuse, protect your safety or the safety of others, or respond to a government request.

We may disclose information in the following circumstances:

With your consent: We may share or disclose your information if you authorize us to do so.

With service providers: Our service providers perform a variety of services for us, such as transmitting e-mails, storing or analyzing data, providing or managing content, and delivering ads or marketing communications. We may share your information with such service providers on the condition that the service providers use your information only on our behalf, pursuant to our instructions and consistent with this Privacy Policy.

To comply with legal requirements and to protect you, us, and others: Notwithstanding anything to the contrary in this Privacy Policy, we may retain and disclose your information at our discretion if we believe in good faith that such retention and disclosure is necessary to: (1) comply with relevant laws or to respond to legal process served on us; (2) protect our rights or property, you, or third parties; or (3) ensure the security of our Services, systems and customers and of third parties.

For advertising and marketing: We may share personal information with trusted partners that may use the information to advertise products and services that may be of interest to you.

For operational purposes: We may share personal information with our professional advisers, payment processors, and other third parties that support our business operations.

If the information has been aggregated, de-identified or otherwise does not identify you personally: We may share or disclose information that has been aggregated or de-identified or otherwise does not identify you or information that you choose to make public, such as your public user profile information. To the extent we deidentify any data originally based on personal information, we will maintain and use such data in deidentified form and will not attempt to reidentify the data. This Privacy Policy does not limit our use or disclosure of de-identified information (i.e., information from which your name and any other personally identifying information has been removed) in any way.

To our affiliated companies:  We may share your information with our affiliated companies: as needed to provide the services to you.

In connection with a business transfer: If we are involved in a merger, acquisition by another company, bankruptcy, reorganization or sale of all or a portion of our assets, your information may be sold or transferred as part of that transaction. You acknowledge that the new entity may continue to process your information as set forth in this Privacy Policy.

In the past twelve months, we have disclosed each of the categories of personal information listed above under “Information We Collect” for our business purposes. Below, please find information about our disclosures of personal information for our business purposes:

•    Identifiers, Online Activity Information, and Transaction Information

Disclosed to: Service providers; Product Manufacturers and Extended Warranty Providers; Joint Marketing Partners; Financial Service Companies; Advisors and Consultants; Law Enforcement, Public and Government Authorities, and Others; Affiliates and Subsidiaries; Advertising Partners and Marketing Companies; and Successors to All or Part of Our Business.

We may disclose information to select third parties for their and our advertising and marketing efforts. We may be compensated for this information. Our disclosure of such information may be considered a “sale” or “sharing” of personal information or “use for targeted advertising” as defined under certain state laws. Below please find information about these disclosures:

•    Identifiers (such as device identifiers and IP addresses), Internet Activity, Commercial Information, Demographic Information, and Location Information.

Disclosed to: Advertising Partners and Joint Marketing Partners.

RETENTION

We retain the personal information we collect for as long as reasonably necessary to fulfill the purposes described above or when the information was collected, unless a shorter retention period is required by law. We may retain personal information after our relationship with you ends. The length of retention may vary depending upon factors such as:

•    Recordkeeping or legal compliance requirements;
•    The need to resolve inquiries or complaints;
•    Operating, expanding, and improving our business;
•    The need to exercise or defend legal claims;
•    The need to prevent fraud, protect assets, and promote security; and
•    Protecting the rights or safety of you, us, or others.

OUR SECURITY MEASURES
We want your information to remain secure, so we use safeguards to protect against the loss, misuse and alteration of any of your information under our control. However, you should be aware that there is always some risk that an unauthorized third party could intercept an Internet transmission or that someone will find a way to thwart our security systems.

YOUR PRIVACY CHOICES
You may have certain rights regarding our processing of your personal information under applicable local law. Depending on the jurisdiction in which you live, these may include rights to: 

•    request information about our processing of your information;
•    request a copy of your personal information; 
•    rectify, correct, or update the information we hold about you; 
•    request deletion of your information;
•    opt out of “sales” of personal information or “sharing” of personal information for cross-context behavioral advertising purposes (as these terms are defined under applicable law);
•    opt out of certain profiling activities;
•    restrict or limit our use of your information; 
•    ask that we transfer the personal information you gave us to another organization, or to you, in certain circumstances (referred to as data portability);
•    where you have provided consent, withdraw such consent to our processing of your personal information at any time; and
•    not be unlawfully discriminated against for exercising your rights.

These rights may be limited or denied in some circumstances. For example, we may retain your personal information where required or permitted by applicable law.
 

We do not use or disclose your sensitive personal information for purposes other than permitted under applicable law. We do not have actual knowledge that we sell or share personal information of consumers under 16 years of age.

We will not discriminate against you for exercising any of your privacy rights.

To exercise your rights under applicable local law or if you are an authorized agent submitting a request on behalf of an individual under applicable local law, you may contact us at bsergogenicshop@gmail.com. To process certain rights requests, we must be able to verify your identity to a reasonable degree of certainty. You or your authorized agent may be asked to provide information such as your email address, name, date of submission, and content of submission so that we can verify your identity. Authorized agents may also be required to provide a copy of the consumer’s signed permission authorizing the agent to submit requests on your behalf. You may also contact us using these methods to appeal any decision we make relating to your request to exercise your rights.

You have the choice to opt out of receiving marketing emails from us. You may opt out by e-mailing us at bsergogenic@gmail.com or by following the directions in those communications to “unsubscribe.” Please note that it may take a few days (but no longer than 10 business days) to update our systems, and during this period you may still receive our marketing communications. However, if you choose to opt out of future communications, we reserve the right to contact you regarding your account status, technical support, changes to account terms, and any other matter that might affect our Services.
 

LINKS TO THIRD-PARTY SERVICES AND CONTENT; ADVERTISEMENTS
 

For your convenience, we may feature links to third-party websites, mobile applications, applications, promotions, loyalty programs, products, services or other content that we believe you might find useful and informative. In addition, our online Services may contain third-party advertisements. Please be aware that we do not endorse or recommend the content, products or services of any third parties, and we are not responsible for the privacy practices or content of any of the foregoing. We encourage you to be aware of and read all applicable privacy policies and other terms of use before accessing or using any of the foregoing.

SPECIAL NOTICE REGARDING CHILDREN UNDER 13

We recognize the sensitivity of information concerning children under the age of 13 and therefore provide this special notice. We are committed to complying with all applicable laws and regulations regarding children, including the Children’s Online Privacy Protection Act (“COPPA”). Our Services are not directed to children under the age of 13, and we will not knowingly collect, maintain or disclose any information from a child under 13 except in limited circumstances allowed by COPPA and other applicable laws. If you are under the age of 13 you may use our online Services only with the consent and under the supervision of a parent or guardian. If you are a parent or guardian who has discovered that your child under the age of 13 has submitted his or her information without your consent, you may request that we discontinue use of such information. We encourage parents and guardians to spend time online with their children to become familiar with our Services and the Internet generally. Please note that our online Services may contain links to third-party content providers that collect information from children under the age of 13. We have no control over such third parties and are not responsible for their privacy practices or the content of their websites, applications, products or services.

OTHER INFORMATION

Do Not Track
We will not disable tracking technology that may be active on the Services in response to any “do not track” signals or requests or other similar mechanisms.

User Accounts and User Reviews
 We urge you to take steps to keep your user account log-in credentials and other account information safe by memorizing your password and by keeping it in a safe place and logging out of your account and closing your Internet browser before leaving your computer.
 

User reviews you provide will be available to the general public over the Internet. Please do not provide user reviews you do not want disclosed to the general public and used without limitation.

Consent to Processing in the United States and Elsewhere
Our Services are owned and operated by B's Ergogenic Shop in the United States, but the information you provide may be accessible to our affiliates and contractors in other countries. Furthermore, if you are using our Services from a country other than the United States, your communication with us will necessarily result in the transfer of information across international boundaries. The level of legal protection for personal information is not equivalent in all countries; however, we will take the security measures described in this Privacy Policy in an effort to keep your information secure. By using any of our Services, you consent to the collection, storage and processing of your information in the United States, Canada and in any country to which we may transfer your information in the course of our business operations. Privacy protections in those countries may not be the same as in your home jurisdiction.

Changes to this Privacy Policy
 We will collect and use your information only in the manner described in the version of this Privacy Policy that is in effect when such information is collected. However, we may revise this Privacy Policy periodically by updating this posting (though we reserve the right to separately contact you regarding material changes to this Privacy Policy). When this Privacy Policy is revised, we will also revise the “effective date” set forth at the bottom of this page. Your use of any Services after any such update or contact constitutes acceptance of the revised Privacy Policy.